Delay of sound on earphones

[omrcabi]

Hello, 

I have an issue with my computer's earphone jack (HP Pavilion Laptop 15-ck0xx). I just bought this computer. I have installed windows 10 and updated all drivers. 

The situation is, I watch a video on youtube (or a video from my desktop it does not matter) and sometimes I stop it and do something else. But when I resume the video, the display is playing but the voice is not. After 2 or 3 seconds later,  the voice starts too. This situation does not occur on computers speaker and when I play a new video. Only with earphones or if I stop the video. 

I do this a lot so it is really annoying. I have to take the video a few seconds back and replay the video.

I am waiting for your respond,

thanks,

[Jeet_singh]

@omrcabi,

Thank you for reaching out to us on HP Support Forums! I see from your post that you are having issues with the delay in audio output when connected to headphones on your HP notebook. Don't worry we'll work together to help you find a solution.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score.  You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to use this headphone on another computer and check if the issue persists?

What happens when you try a different headphones on this PC?

Have you tried to uninstall and reinstall the audio drivers?

Have you tried to update the Bios?

In the meantime, let's try these steps here: 

Let's start off by uninstalling and reinstalling the audio drivers:

Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.

Then check the box delete the software for this device.

Now restart the computer, update the Bios, Chipset and audio drivers on your PC from our HP support website, using this link.

Please ensure that the charger is plugged into the laptop until the BIOS is updated successfully.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Windows Update is a utility that keeps your PC safe and your hardware drivers freshly updated.

1. Type “Windows Update” in your search box and click on “Check for updates”

2. In the Update & Security settings page, click “Check for updates”

If the issue still persists uninstall the audio driver from device manager and install the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

If the issue still persists try running a system diagnostics test as well as a test on the audio on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck

[omrcabi]

hello,

I found this solution, https://h30434.www3.hp.com/t5/Notebook-Audio/3-seconds-delay-to-play-sounds-through-headphone/td-p/6...

I don't know if it is true, but it works for now. Thank you for your reply.

[Jeet_singh]

@omrcabi,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀