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Amine2
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Message 1 of 2
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Device Audio

HP Recommended
HP Omen Laptop 15
Microsoft Windows 10 (64-bit)

Hello everyone, I recently bought my HP Omen and I've been experiencing an audio error and I really dont know if it's a hardware or a software issue. My laptop's audio would suddenly go off and then I'd reinstall my audio driver and then it starts working again, but this problem has happened multiple times and somehow reinstalling the driver would solve the issue, there must be some other mistake and I haven't noticed it yet. Any fixes? Or should I just take it to the shop I bought it from while it's still under warranty?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Amine2 Welcome to HP Community!

  • Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?

While you respond to that, here's what you need to do:

  1.  Right-Click on the audio icon at the bottom right of the task bar, go to playback devices,
  2. Then, Right-Click on the preferred speaker and select properties, select the Enhancements Tab & turn off "Audio Enhancements" or all sound effects (it's a tick box on the main screen)
  3.  You could then, try Skype audio again (use the test call as it will be an accurate test).

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

https://hp.care/2kbPUMS

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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