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sarahlouise912 Honor Student
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Distorted audio from speakers/ headphones working fine

Notebook 15-ac120na
Microsoft Windows 10 (64-bit)

I've had this problem for a few weeks now and haven't been able to solve it. When I play audio from any source, the sound is distorted and fuzzy. Sometimes when I restart the laptop then the audio plays as normal for a while, until I pause a video or load a new page and then the problem starts again. However, even when this happens, the audio is still perfectly fine if I play it through headphones.

I have seen that there have been a few audio problems with notebooks and I've followed the recommended steps and installed the updated audio drivers but nothing has worked so far.

Any help would be appreciated. Thanks.

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Distorted audio from speakers/ headphones working fine

Hi,

 

Try the Realtek HD Audio driver on the link below.

 

http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77787.exe

 

Regards,

 

DP-K

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Windows Insider MVP

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sarahlouise912 Honor Student
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Distorted audio from speakers/ headphones working fine

Thanks for your reply.

Just tried that driver but the sound is still distorted. Everything sounds fine though if I play it through my headphones.

 

Sarah

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