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devaski
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Distorted/buzzing speaker audio on Spectre x360 13 gem-cut 2019

HP Recommended
Spectre x360 13-ap0008ca
Microsoft Windows 10 (64-bit)

Hi there, I just purchased a brand new replacement laptop of this model today and I am experiencing distortion and buzzing of the speakers even after reinstalling the latest drivers through windows. I have also tried manually re-installing the driver. Is this a hardware issue? I have been through three of these laptops each with different hardware issues and am feeling very frustrated and disappointed with HP's quality control. First it was a crooked hinge, then the next replacement had a dead pixel, and now this one has the audio issue. I am considering purchasing other brands in the future if this cannot be resolved, which is very disappointing because this laptop is supposed to be great if everything has been assembled with adequate quality standards.

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Message 2 of 2
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@devaski

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP.
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