Dongle no longer responding and BSOD

[darko010]

Good morning,

I come to you as a result of a concern that despairs me both by the answers given so far and by the very source of the problem.

I bought an HP Omen 30 L a year ago, which was working perfectly.

I have had recurring BSOD problems with error code: "Critical_process_died" for a few months now.

At the same time, I was offered a JBL QUANTUM 810 wireless headset with sound spatialization option.

Since the worries keep accumulating; the headset has a specific dongle allowing to have the configuration of spatialization, the bluetooth of the computer allowing only audio output without this option. When pairing the dongle with the helmet no worries the first 10 seconds everything works perfectly.

After these 10 seconds the dongle and the headset dissociate, and the headset goes in search of pairing, it is possible to associate it manually by holding a button on the dongle but it no longer responds (the light that is supposed to flash after 5 seconds does not flash).

Thinking of a defect of the device, I connected it to another computer and it works without problem and without time limit.

JBL’s answer is classic: check your drivers, redo the association, switch off and on the headphones and the computer... send the device back if the problem persists.

Not finding solutions both on the blue screen problem with this error code and for the helmet I come to you for leads, help or even the solution.

(for the blue screen, I tried the HP hardware check everything is ok, drivers updated etc).

I thank you in advance for your guidance.

(Sorry for my English, i'm french)