• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked
Not applicable

‎11-26-2020 08:53 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1012dx
Operating System: Microsoft Windows 10 (64-bit)

Why would the audio driver for my laptop be only compatible with Windows 10 Home and not Windows 10 Pro? HP Support told me that the audio driver is only compatible with Windows 10 Home and it doesn't make sense to me.

1 REPLY 1

‎11-29-2020 04:09 PM

HP Recommended

@Anonymous

 

I reviewed your post and I understand that you are facing issues with the driver compatibility.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Yes, I agree with you and the Windows flavor should not affect the drivers usually. However, if you help me with the exact issue you are facing and I will assist you with the same.

 

You have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.