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Anonymous
Not applicable
Message 1 of 2
152
Flag Post

Driver Compatibility

‎11-26-2020 08:53 PM

HP Recommended
Product: HP ENVY x360 - 15m-dr1012dx
Operating System: Microsoft Windows 10 (64-bit)

Why would the audio driver for my laptop be only compatible with Windows 10 Home and not Windows 10 Pro? HP Support told me that the audio driver is only compatible with Windows 10 Home and it doesn't make sense to me.

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post

‎11-29-2020 04:09 PM

HP Recommended

@Anonymous

 

I reviewed your post and I understand that you are facing issues with the driver compatibility.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Yes, I agree with you and the Windows flavor should not affect the drivers usually. However, if you help me with the exact issue you are facing and I will assist you with the same.

 

You have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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