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CB278
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ENVY x360 Audio settings do not hold

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HP ENVY X360 - 15-dr0013nr
Microsoft Windows 10 (64-bit)

My Envy x360 keeps switching from Realtek Audio to USB Audio. This has been an issue since I purchased this machine in October. The speakers do work, but I have to reset them on a regular basis--often several times per day.

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praveen196
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@CB278 Welcome to HP Community!

 

I understand that audio settings do not hold.

 

Do not worry. I will try to fix the issue.

 

Please uninstall the audio drivers from the device manager and install the drivers and update the BIOS.

 

If the issue still persists, please check for the windows update.

 

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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CB278
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I had contacted the support line and they walked me through the first step.  It did not resolve the issue, although when the wrong audio device is being used, it does now allow me to select another device from the taskbar.  I did install the new Windows version as you suggested, but it still does not hold the selected audio settings.

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praveen196
HP Support Agent
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@CB278 

 

I understand your concerns.

 

Please try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Have a nice day!!

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