Earphone jack problems

[TH_N]

I can't seem to plug in my earphones on a new HP Pavilion 15 laptop. The earphone is a 4 pin TRRS 3.5mm. If I plug in the earphone it will only travel to the 3rd pin and stops, and cannot travel further. I also have searched up and know that earphone jacks that have an icon of an earphone with mic will support a 4 pin TRRS 3.5mm. 

The earphones is not the problem as it works perfectly fine on other devices, I am asking this question, just to make sure if my laptop only support 3 pins, or the problem is the earphone jack itself.

[praveenbv]

Hi@TH_N,

Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

Check with connecting different headsets?

Check with the BIOS update?

check for the windows update?

Hope this helps! Keep me posted 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.