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HP Recommended
PC Notebook HP 2000-369WM
Microsoft Windows 7 (64-bit)

I used to use some headset that worked via USB, but it was kinda old and broke on one side, some time after that i got the Sony WH-CH700N and some Samsung Earphones i have if i'm not wrong, the Sony headphones works via Bluetooth but these computers doesn't have Bluetooth, so i conected it to the headphone jack and they work but the speakers won't turn off.

I also tryed with earphones and they have the same problem just in this computer, i used an Acer computer that's kinda broken but still work and it didn't had this problem.

If i disable the speakers then audio won't come at all.

So far i tryed:

By going to Playback devices, turned on Show disabled devices and Show Disconnected Devices. And there were no more than the speakers (Realtek High Definition Audio). By double clicking it i went to levels and there is only realtek hd audio output.

I went to realtek hd audio manager and went to (i translated this, it is in spanish on the computer) device advance conguration, and selected the option below, which says something like separate all input conectors as independent input devices, and still nothing.

I tryed conecting the headphones via usb an it loads and shows up as unspecifyed device on devices and won't work.

I went to device manager and uninstalled realtek, went to the HP page to look for the versión my computer needed and reinstalled it, both the headphones and earphones still have that problem.

I also updated the audio drivers but they were already updated.

I can't think of any other solution right now so i ended up here.

I noticed this problem when i got to use the audio jack instead of USB port, i don't really understand this problem, the other computer detects when the audio jack is being used and mute speakers leaving the sound only on the earphones or headphones but this one doesn't and it's quite uncomfortable, specially when its midnight or something like that and i need higher audio.

HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that you are getting sound from the speaker and the headset when a headset is connected to the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the below steps and check if it helps.


a.    Click on Start; Go to Control Panel.

b.    Click on Sound.

c.    Switch to Recording.

d.    Select your microphone/headset as the default device.

e.    Save the changes by clicking on OK.


If you continue facing the issue, then run the audio troubleshooter.


To run the troubleshooter

  1. In the search box on the taskbar, type audio troubleshooter, select Fix and find problems with playing sound from the results, then select Next.
  2. Select the device you want to troubleshoot and then continue through the troubleshooter. 

You can also launch the troubleshooter from audio Settings. Select Start  > Settings > System  > Sound  > Troubleshoot.

Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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