cancel
Showing results for 
Search instead for 
Did you mean: 
timja1
New member
2 1 0 0
Message 1 of 4
341
Flag Post

Envy 17t-n100 does not see microphone

HP Recommended
Envy 17t-n100
Microsoft Windows 10 (64-bit)

My laptop built-in microphone does not work. Plugging in a USB headset the microphone on that also does not work (works on desktop). I have tried all troubleshooting with no success. Any suggestions?

 There is no problem with speakers, they work fine.

 

 

3 REPLIES 3
KrazyToad
Retired
Retired
22,744 21,571 1,371 1,398
Message 2 of 4
Flag Post
HP Recommended

@timja1

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
timja1
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

 I ran the support assistant, checked for updates and ran the audio check. It tells me that everything is good with no problems. Except of course, that the microphone is still not working.

Was this reply helpful? Yes No
Echo_Lake
HP Support Agent
HP Support Agent
25,039 24,981 1,164 1,199
Message 4 of 4
Flag Post
HP Recommended

@timja1

Thank you for posting back. 

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Update the audio driver
  • Step 3: Use the Troubleshooting tool
  • Step 4: Configure the sound settings in Windows
  • Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation