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‎02-04-2019 09:05 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hello! 

 

My notebook loses sound after being in sleep mode. To make it work again I have to restart the whole system, and when it enters in sleep mode it happens again.

 

I've already updated the audio controllers, and it works until the computer enters sleep mode again. Then I have to restart it.

 

I ran the troubleshooting option, and it scans for trouble for hours to find no disfuntion. Interestingly, when it performs audio checking, the computer "thinks" it's playing sound but nothing comes out of the speakers.

 

I also updated windows and bios to no avail. 

4 people had the same question
1 REPLY 1

‎02-06-2019 01:13 PM

HP Recommended

@Macrofago


Welcome to HP Support Community

 

I appreciate all your efforts and expertise in troubleshooting this issue

 

At this point I suggest you perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

 

Let me know how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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