godapats12 Honor Student
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External and Internal microphone getting muted by Bang and Olufsen

I have a HP Envy x360 and the problem i'm having is that the main audio thing is Bang and Olufsen and it keeps automatically muting any input audio from my mic/headphones and even the internal speaker. It doesn't mute incoming audio but it mutes me randomly and frequently. Please help i've tried restarting it and everything.

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External and Internal microphone getting muted by Bang and Olufsen

Hi @godapats12,


Thanks for stopping by the HP Support Forums! :) Good day. :) I understand that you are looking for assistance regarding audio muting issues with your computer. It will be a genuine pleasure to assist you here. :)


You’ve done your bit of copious and extensive diagnosis and troubleshooting before posting your query in the HP forums. Kudos to you for that. Great  Job! :) You are a valued HP customer and we appreciate you greatly for doing business with HP. I take it as a privilege to share this platform with you. :)


For better clarity and to assist you better, I would like more information regarding this.

Please let me know the complete model# of the unit and the operating system.

  • When did this first begin?
  • Did it happen after any software or windows update?
  • We also need to isolate the issue to being hardware or software related.

If this happened in the recent past, you could restore your computer earlier in time to a good known working date before the issue started. Link for system restore: http://support.hp.com/us-en/document/c03327545


If this does not work, please uninstall the audio drivers from device manager. Then update the bios, chipset and audio drivers from this link: http://hp.com/drivers Please select the country and enter the product# of the unit and follow the on-screen instructions.


For more troubleshooting please check these links out.

Link 1 : http://support.hp.com/us-en/document/c04973149

Link 2: http://support.hp.com/us-en/document/c03421813

Link 3: http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c01912228

The third link is for windows 7, but the troubleshooting steps involved would still be applicable for windows 10 or windows 8.1


Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)



Take care now and have a splendid week ahead. :)




I am an HP Employee

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