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Message 1 of 2
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External microphone issues

HP Recommended
HP Notebook - 15-da0511sa
Microsoft Windows 10 (64-bit)

I have been having an issue with recording my audio for a month now with my laptop. The external headset doesn't work when plugged into the laptop. The internal microphone works fine but it inst great and i need my headset to give presentations in class. Before you tell me what to do please review what i have done thus far to try fix the issue.

  • I have installed both Realtek and HP drivers (all the ones associated with audio)
  • I have troubleshooted the audio and it mentions there is a problem preventing it starting or it says there is no issues
  • I have gone into sound devices and set my headphones as the default (also no audio plays when I'm in that screen on the green bar indicating sound volume)
  • I have gone into device manager and updated drivers associated with audio
  • I have changed the headphones to wireless ones and the issue was still there
  • I got new headphones
  • I reset my laptop
  • I reinstalled everything and still no luck
  • I used hp audio control to show my headphones
  • I have used Realtek audio controls
  • I have used a wide range of recording media to test the mic
  • I have enabled it on privacy settings in my laptop

The issue only started after a bad windows update corrupted my hard drive and I had to reinstall windows on the device. I appreciate any advice on the matter if you either know how to fix it or have been in the same boat. Thank you.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are facing issues with the external microphone.


Don’t worry, I assure you I will try my best to get this sorted.


I see that you have already performed all the relevant troubleshooting and I recommend you contact support to further diagnose the issue.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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