External microphone issues

[mack24]

I have been having an issue with recording my audio for a month now with my laptop. The external headset doesn't work when plugged into the laptop. The internal microphone works fine but it inst great and i need my headset to give presentations in class. Before you tell me what to do please review what i have done thus far to try fix the issue.

• I have installed both Realtek and HP drivers (all the ones associated with audio)
• I have troubleshooted the audio and it mentions there is a problem preventing it starting or it says there is no issues
• I have gone into sound devices and set my headphones as the default (also no audio plays when I'm in that screen on the green bar indicating sound volume)
• I have gone into device manager and updated drivers associated with audio
• I have changed the headphones to wireless ones and the issue was still there
• I got new headphones
• I reset my laptop
• I reinstalled everything and still no luck
• I used hp audio control to show my headphones
• I have used Realtek audio controls
• I have used a wide range of recording media to test the mic
• I have enabled it on privacy settings in my laptop

The issue only started after a bad windows update corrupted my hard drive and I had to reinstall windows on the device. I appreciate any advice on the matter if you either know how to fix it or have been in the same boat. Thank you.

[The_Fossette]

@mack24

I reviewed your post and I understand that you are facing issues with the external microphone.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already performed all the relevant troubleshooting and I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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