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‎02-17-2023 11:38 PM

HP Recommended
Product: HP Pavilion 14 Laptop PC 14-ec1000 (4V212AV)

Facing issue with microphone after upgrading Windown 11 update. In setting, when i try microphone test, it shows some voice getting detected but when using whatsapp, sound recorder, no voice recorded.  In internet, I see there is higher version of AMD microphone array driver but HP is not released driver yet. Does anyone know or facing same problem

Category:
3 REPLIES 3

‎02-23-2023 06:52 PM

HP Recommended

Hi @asn01 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing microphone issue.

 

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No

‎02-25-2023 10:23 PM

HP Recommended

No, it did not help. It says "your are on already best driver installed". Is there any way i can check if hardware or software is problem.

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‎02-26-2023 11:19 PM

HP Recommended

Hi @asn01 

Thank you for confirming.

Please update the drivers using HP Support Assistant. Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
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