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Locked

‎01-25-2020 03:43 PM

HP Recommended
Product: Spectre HP x360
Operating System: Microsoft Windows 10 (64-bit)

From the PC Hardware Diagnostic, I got Failure ID Audio - GK63LJ-8SSA03-MFPUQK-21BR03. Anyone know what this is?

1 person had the same question
1 REPLY 1

‎01-28-2020 12:26 PM

HP Recommended

@swong0914

Thank you for posting on the HP Support Community.

 

I did decode the failure ID: GK63LJ-8SSA03-MFPUQK-21BR03 and found out it means Audio Channel Failure.

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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