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goguihc Student
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Fn volume keys trouble

HP ENVY
Microsoft Windows 10 (64-bit)

Hi, I have a HP ENVY with Windows 10 installed, and I have been having trouble with my Fn volume key. It suddenly stopped working a couple days ago. The thing is the rest of the function keys work properly, it´s just the Up/down volume and mute fn keys that don´t work.  Has this happened to anyone else? Or does anyone know how I might fix it? Thanks!

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Fn volume keys trouble

@goguihc


Welcome to HP Community

 

I suggest you reinstall the Keyboard driver from device manager

 

Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.

 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted how it goes 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

 

 

 

 

KrazyToad
I Am An HP Employee

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