05-20-2019 11:56 AM
Hi, I have a HP ENVY with Windows 10 installed, and I have been having trouble with my Fn volume key. It suddenly stopped working a couple days ago. The thing is the rest of the function keys work properly, it´s just the Up/down volume and mute fn keys that don´t work. Has this happened to anyone else? Or does anyone know how I might fix it? Thanks!
05-21-2019 02:45 PM
Welcome to HP Community
I suggest you reinstall the Keyboard driver from device manager
Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your Notebook and Windows will attempt to reinstall the driver.
Also update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Keyboard Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Keep me posted how it goes 😊
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