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Honor Student
Posts: 2
Member Since: ‎07-30-2016
Message 1 of 4 (335 Views)

Freezing and grinding

Product Name: HP Pavilion
Operating System: Microsoft Windows 10 (32-bit)

I am having trouble with my HP pavilion notebook. When using media (online or offline) it intermittently freezes and makes a loud grinding sound. Sometimes its just for a second but sometimes I have to force a shut down to get it to stop. Also when I am listening to music or audio books with the lid closed, it will intermittently stop for a few seconds and come back on (it is set to "do nothing" when lid is closed). I have checked for over heating, that is not the problem.

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Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 2 of 4 (304 Views)

Re: Freezing and grinding

Hi @natty-ruth92,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the sound in Window 10 . I will be glad to help you.

 

Please look at the document on No Sound or Distorted Sound from Speakers (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Honor Student
Posts: 2
Member Since: ‎07-30-2016
Message 3 of 4 (291 Views)

Re: Freezing and grinding

That's not helpful at all. The issue isn't really with just the sound, it happens when watching videos as well, the whole computer freezes when it happens.
Retired
Posts: 3,798
Member Since: ‎12-08-2015
Message 4 of 4 (280 Views)

Re: Freezing and grinding

@natty-ruth92,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation