natty-ruth92 Honor Student
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Freezing and grinding

HP Pavilion
Microsoft Windows 10 (32-bit)

I am having trouble with my HP pavilion notebook. When using media (online or offline) it intermittently freezes and makes a loud grinding sound. Sometimes its just for a second but sometimes I have to force a shut down to get it to stop. Also when I am listening to music or audio books with the lid closed, it will intermittently stop for a few seconds and come back on (it is set to "do nothing" when lid is closed). I have checked for over heating, that is not the problem.

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Freezing and grinding

Hi @natty-ruth92,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the sound in Window 10 . I will be glad to help you.

 

Please look at the document on No Sound or Distorted Sound from Speakers (Windows 10).

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :)

 

Thanks.

Tardis40
I work on behalf of HP
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natty-ruth92 Honor Student
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Freezing and grinding

That's not helpful at all. The issue isn't really with just the sound, it happens when watching videos as well, the whole computer freezes when it happens.
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Freezing and grinding

@natty-ruth92,

 

Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Tardis40
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