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Student
Posts: 1
Member Since: ‎03-16-2017
Message 1 of 3 (139 Views)

Frozen screen and buzzing noise

Product Name: HO ENVY x360
So this only happens every so often but it's happened twice in two days. My laptop freezes while I'm watching Netflix and then starts buzzing. I will turn my laptop off and then back on and it's fine typically, but how do I avoid this? What exactly is happening when my computer does this?
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HP Support Agent
Posts: 5,693
Member Since: ‎10-13-2016
Message 2 of 3 (100 Views)

Re: Frozen screen and buzzing noise

@SMT825

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that laptop is freezing while watching Netflix. I would like to help you out with this issue today.

 

However, I will need a few details to provide an accurate solution,

  • Which operating system is installed on the computer?
  • Try to play any other online video and check if the issue persists.

Meanwhile:

 

Reply with the result of the above-mentioned steps, for further assistance.

 

Cheers.

sandytechy20
I am an HP Employee

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Regents Professor
Posts: 5,526
Member Since: ‎12-04-2012
Message 3 of 3 (88 Views)

Re: Frozen screen and buzzing noise

It could be overheating, and "crashing".

 

Google-search for "download free SPECCY".

Download, install, and run this software.

It will report:

* the temperature of the disk-drive;

* the temperature of the motherboard;

* the temperature of the CPU;

* the speed of any internal fans.

 

Tell us the results.  Any temperature over 30 degrees Celsius is "suspect".

 

How old is the laptop?

Have you ever turned it off, disconnected the AC power, removed the battery, and then taken a can of compressed-air to give a "blow job" through all the vents, to try to remove all accumulated dust from the insides?

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation