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Student
Posts: 1
Member Since: ‎03-17-2017
Message 1 of 5 (245 Views)

G60 533l no audio after windows 10 update

Product Name: G60 533l
Operating System: Microsoft Windows 10 (64-bit)

windows 10 up date today and now audio sound is not working, has anyone else experenced this?

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Regents Professor
Posts: 3,970
Member Since: ‎04-09-2015
Message 2 of 5 (237 Views)

Re: G60 533l no audio after windows 10 update

Hello @rfunsinn,

 

Try installing drivers from the lenovo website : http://support.lenovo.com/us/en/downloads/ds032124

 

Check the article : https://www.drivereasy.com/knowledge/fix-conexant-high-definition-audio-issue-for-windows-10/

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

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Thank You,

GBL84

I am not an HP Employee 

Provost
Posts: 87,336
Member Since: ‎07-13-2010
Message 3 of 5 (224 Views)

Re: G60 533l no audio after windows 10 update

Hi, @rfunsinn :

 

If your notebook has 4 GB of memory, I know you are not going to believe this, but for some crazy reason having 4 GB of memory installed on that platform causes the sound not to work.

 

Try this workaround for that if your notebook has 4 GB of memory...

 

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

 

Microsoft suggests running msconfig.exe and heading to the Boot tab. Click the Advanced options button, check the Maximum memory box and set the value to 3072.

 

Honor Student
Posts: 2
Member Since: ‎05-12-2017
Message 4 of 5 (94 Views)

Re: G60 533l no audio after windows 10 update

Paul,

 

  Good Morning.  I tried that with my G60-536NR which also has 4GB Ram and it did not work.  All indications is that I have Audio, but no audio is coming out.

Tutor
Posts: 10
Member Since: ‎08-22-2016
Message 5 of 5 (68 Views)

Re: G60 533l no audio after windows 10 update

The following came from another page, but is also above your query. Looks like you have to fool W10 into thinking you have 3GB of memory, not 4. Go figure (I have a G60-549DX, 4GB, identical problem; this worked for mine):

 

 Re: no sound after installing W10 update kb3199986
04-27-2017 10:06 AM
Hi:

Try this workaround for that if your notebook has 4 GB of memory...

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

Microsoft suggests running msconfig.exe, and then click on the Boot tab.

Click the Advanced options button, check the Maximum memory box, and set the value to 3072.

Restart the PC, and the audio should be working again.

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