• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
G7 Paviliion Notebook
Microsoft Windows 10 (64-bit)

HP Pavillion G7 2233cl.  The speaker volume has always been low, even at 100% when watching videos of any kind from any app.  Headphone jack works fine and volume has to be low or it's too loud.  System sounds seem to be loud enough.

 

I have tried the following based on old threads:

 

1.  Updated drivers.  The drivers now just show "High Definition Audio Driver", not any specific company's drivers.

2.  In Speaker Properties/Enhancements, turned on Loudness Equalizations.

 

Is there any way to fix this?  Nothing has ever worked.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

See if installing this IDT audio driver and restarting the PC, resolves the problem...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

View solution in original post

4 REPLIES 4
HP Recommended

Hi:

 

See if installing this IDT audio driver and restarting the PC, resolves the problem...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe

HP Recommended

The speakers generally are not great on this laptop, but there has been an improvement.  Thanks for the help.

 

 

HP Recommended

You're very welcome.

HP Recommended

Hey Paul.

I need your help. I have the same problem with low audio sound out of my speakers on my G7. I tried the audio driver you suggested and now I have no sound. I'm pretty good with computers, but I'm a little out of the loop lately. How do I uninstall this driver you suggested so I can at least go back to what little sound I had before? Thanks for any help you can give.

UPDATE: I went into Device Manager and found both my previous audio driver with the new one you had shared that I installed. I disabled my previous one and restarted my computer. Same thing, still no sound from anything. I then reenabled my previous one and uninstalled the new one and still no sound and restarted my computer. I'm now looking for a way to get the sound back.

UPDATE: After I uninstalled the driver you suggested, I restarted my computer and used my Windows troubleshooting wizard and it fixed it back to my old one I guess. I have sound again. I'll just deal with what sound I have or use headphones where I can hear it louder.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.