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H4n microphone connects, but doesn't record.

HP Recommended
HP EliteBook 840 G3
Microsoft Windows 10 (64-bit)

Hello - 

I have what is basically called a pre-amp for music. Basically what I have is a device (H4) that connects via USB then on that device you connect almost anything (in this case a microphone via XLR cable). Anyways, the computer will recognize my device perfectly (and even plays audio from it) but my microphone will not work. Within my recording software (Audacity) it says it's there but when you hit record, it just freezes out and nothing happens. 


It is 100% not the device or microphone because this all works perfectly on my old laptop still. On my old laptop however, it only works on one of the 3 available USBs.


On this laptop, there's only 2 USBs (yes I've tried them both), still no luck. 

I've done all the driver updates, uninstalled them and reinstalled them many times, rebooted everything over and over again. I've tried various tests via the HP support and the virtual assistant. I've tried basically everything I can think of so that's why I'm praying someone can help me.

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