10-20-2014 04:58 PM
I am using a HP ENVY TouchSmart 15-j053cl Notebook PC and often plug it directly into my television for streaming video. However, after updating to windows 10 tech preview the HDMI output for audio no longer appears in playback devices, though video is fine. Upon further inspection I found that the device is not starting via device manager, i.e
"This device cannot start. (Code 10)
The requested operation was unsuccessful."
IDT High-Definition (HD) Audio Driver 2013-09-30 , Version6.10.6491.0, 43.95M
08-03-2015 08:54 PM
I found some of the settings I had for my AVR in Windows 7 did not work in Windows 10. The following worked for me:
Control panel > Hardware & Sound > Manage Audio Devices > Playback
With your AVR connected, select (left clickk) the item assigned to your AVR and click 'configure'
Set it to match your AVR (eg. 5.1) or try other settings available. Some did not work for my AVR on W 10
12-01-2015 09:59 AM
After installing Windows 10, the audio on my HDMI port no longer works. It plays on the computer, but not on the TV. I have tried three different movie players: RealPlayer, VLC media player and Windows "movies and TV". None of them played the audio to the TV.
When I went into the control panel, I found a screen that let me test audio output on HDMI. That worked!
Any idea what is going on?
04-03-2016 05:04 PM
Hey guys I just solved this problem after three days of troubleshooting. You can thank me by sending me the money you would have spent with HP.com, lol. I accept Paypal.
Quick Background: I was on windows 10 tech preview and decided to do a clean install of Windows 10 only to find that my HP Envy 15 touchsmart wasn't correctly connecting to my TV as the HDMI out wasn't appearing on the playback devices, device manager, etc. Video would come through but audio wouldn't. Anyhow here is my ingenious solution:
Solution: Go to HP.com support - drivers. Detect your computer and manually enter that you are running windows 8.
Scroll down to Driver-Graphics and find and download the:
Intel High-Definition (HD) Graphics Driver 188.8.131.5271 149.0 MB Aug 7, 2015
It will ask you if you want to overwrite your current drivers which are newer, hit yes. Don't worry about the other boxes and stuff just proceed. At the end of my install my TV began to install as a device and I alredy knew that my problem was fixed before even trying out the sound. Upon restart a short window tests out your graphics but everything is perfect.
I can't believe how lazy HP is for not providing a fix for this or that they would charge us for support on something that they should have provided for free. You're welcome.
11-04-2016 02:38 PM
I've already posted a complaint about the the problem with the HDMI on notebooks running windows 10 operating system. I purchased mine two days ago from Argos it is a notebook 15.6 catelogue number 553/8924 cost £ 384-98. We can't blame the staff at Argos they are not technically trained. I asked if the HDMI would be compatible with my HDMI cable and they replied yes. Hewlett Packard should issue a re-call on this machine and any other running windows 10. Someone at HP should of checked that it worked with existing and new cables but obviously they dropped the ball. Personally I expect a full refund from Hewlett Packard plus any expenses incurred by me in returning the notebook to them. I will be informing Trading Standards and warning Argos not to sell anymore of this product but return them to Hewlett Packard.