cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
167
Flag Post
HP Recommended

HP 14-al102tx - Sound automatically decrease

HP Pavilion 14-al102tx
Microsoft Windows 10 (64-bit)

hi my laptop model HP al102tx just bough about a week, when i play the song or youtube after 5 second the sound will automatically decrease until very solf, even you maximum the volumn.

 

You need plug the external USB speaker only can play nicely. the B&O speaker laptop itself are cant hear the sound or very very solf like can not hear.

 

how can i do. please help!!

1 REPLY 1
Highlighted
Level 18
49,520 49,455 9,896 16,713
Message 2 of 2
141
Flag Post
HP Recommended

HP 14-al102tx - Sound automatically decrease

Hi,

 

Try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78355.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation