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‎05-28-2020 08:07 PM

HP Recommended
Product: 15-cw1063wm
Operating System: Microsoft Windows 10 (64-bit)

So I just bought this laptop today and after a few seconds of audio it goes super silent with everything at 100%.

 

Driver changes dont solve anything and the B&O Audio options dont help either.

 

Laptop speakers are completely unusable like this. Cant hear anything but a whisper from the speakers.

2 people had the same question
1 REPLY 1

‎05-28-2020 10:13 PM

HP Recommended

@ThomasGregoire 

 

Please do a clean install Audio software/driver, this should help.


(a) Download the following driver and save on your computer,

                  https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100144.exe

(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
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