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‎12-21-2020 07:19 PM - edited ‎12-21-2020 07:22 PM

HP Recommended
Product: Pavilion HP 15z-cw100
Operating System: Microsoft Windows 10 (64-bit)

Every time I try to play audio from any source, after about 10 seconds, it begins to turn down to barely audible, despite the volume set at MAX. A youtube video on firefox, a Zoom meeting, or just an MP3 file playing in the default player, they ALL do it. I see this is fairly common; I've turned off "enhancements" no difference. Also tried seeing it there were updates for any audio drivers (AMD hi def audio & Realtek audio) no new drivers found. This is  REALLY limiting this Laptop's usability, surely HP has figured this out by now?

1 REPLY 1

‎12-21-2020 10:05 PM

HP Recommended

@BillNorm 

 

This is something to do with AMD drivers. Please


  (a) Uninstall Audio driver

  (b) do a cleanup using following information/fix:

            https://www.amd.com/en/support/kb/faq/gpu-601

            https://drivers.amd.com/drivers/amdcleanuputility.exe

  (c) reboot machine


Machine will re-install Audio driver for you.


Regards.

BH
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