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Honor Student
Posts: 3
Member Since: ‎03-12-2017
Message 1 of 6 (202 Views)
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HP 2524 PRINTER

Product Name: HP 2524 PRINTER
Operating System: Microsoft Windows 10 (64-bit)

I have a HP 2540 printer. I'am running it on Windows 10. It works fine on everything, except it won't print my  Microsoft Word documents. It did in the past. I looked on YouTube.  I did every thing they said , Nothing worked.  Please help !         DeerBear.  

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Accepted Solution

Re: HP 2524 PRINTER

Hey there! @DeerBear2, Thanks for generous response and time.

 

I appreciate your efforts for trying out the steps.

 

Please remove the printer software from the root level from your PC and install the latest printer software.

 

1. Navigate to Start >Type Devices and Printers in the Search > Select it from the results

2. Highlight your printer object and Right Click

3. Choose Remove Device

4. Highlight something else from the list

5. Click the Print Server Properties button from the toolbar

6. Select the Drivers Tab

7. Highlight the appropriate print driver

8. Click Remove

9. Check the Remove Driver and Driver Package option when prompted

10. Click OK

 

Please find the link to update the printer software.

 

 

Let me know how it goes!

Cheers! Smiley Happy

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HP Support Agent
Posts: 7,230
Member Since: ‎01-29-2014
Message 2 of 6 (173 Views)

Re: HP 2524 PRINTER

Hi! @DeerBear2, Thanks for stopping by HP forums!

 

I understand you have issues printing on word documents.

 

Don't  worry I will try to help you out.

 

Did you make any changes to your printer?

 

Are you able to print using a different application?

 

Try the steps recommended below.

 

Click Print,
Select Printer properties,
Select Paper/Quality tab,
Click Advanced,
Select Print Grayscale Off
Click Apply then OK

 

 

Let me know if this helps!

Have a great day ahead! Smiley Happy

MrRobot
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎03-12-2017
Message 3 of 6 (165 Views)

Re: HP 2524 PRINTER

Thanks for the fast paced reply. I did what you said ,and the Selected Print Grayscale Was on. So I turned it off, However my HP2540 still won't print. I tried printing  a Word document to a PDF first and that wouldn't even print ,It prints every thing else, photos, my download files, from the my browsers,,I even reinstalled MICROSOFT WORD 2010 Student and Home.   It worked fine last week.

HP Support Agent
Posts: 7,230
Member Since: ‎01-29-2014
Message 4 of 6 (153 Views)

Re: HP 2524 PRINTER

Hey there! @DeerBear2, Thanks for generous response and time.

 

I appreciate your efforts for trying out the steps.

 

Please remove the printer software from the root level from your PC and install the latest printer software.

 

1. Navigate to Start >Type Devices and Printers in the Search > Select it from the results

2. Highlight your printer object and Right Click

3. Choose Remove Device

4. Highlight something else from the list

5. Click the Print Server Properties button from the toolbar

6. Select the Drivers Tab

7. Highlight the appropriate print driver

8. Click Remove

9. Check the Remove Driver and Driver Package option when prompted

10. Click OK

 

Please find the link to update the printer software.

 

 

Let me know how it goes!

Cheers! Smiley Happy

MrRobot
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎03-12-2017
Message 5 of 6 (98 Views)

Re: HP 2524 PRINTER

MrRobot                              I was having all kinds of problems with my HP 2524 Printer. It would print everything, but it would not print Mic Word 2010 documents. ( I did what was suggested by you )       It works now. Thank you very much.       DeerBear2 

HP Support Agent
Posts: 7,230
Member Since: ‎01-29-2014
Message 6 of 6 (88 Views)

Re: HP 2524 PRINTER

Hi! @DeerBear2! You're welcome and thanks for your generous response and time.

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Have a great day ahead! Smiley Happy

MrRobot
I am an HP Employee

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