01-01-2018 12:37 AM
hello, i have a 2011 model HP dv6-6154TX and the laptop sound is drastically down.. i'm feeling like its playing less than its potential . This has a beas audio system and its amazing but suddenly it dropped after i installed fresh OS win 7 SP1. Please do Guide me.
01-02-2018 08:41 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out,
As I understand the sound on your device has reduced drastically after the OS was re-installed,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you check with an alternate headphones or external speakers?
While you respond to that, here's what you need to do:
- Windows Audio is a Windows service that manages audio for Windows-based programs. If at all this service is stopped due to any reason, audio devices will not function properly.
To fix audio services, open the run command and launch services.msc.
- In the services window search for Windows Audio and right-click on it to select Start to start the audio service.
- And ensure the Startup Type is set to Automatic.
- Click Apply and OK.
Restart the computer and check if it works.
The best way to do that is using the HP Guided Troubleshooter:
Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
Keep me posted,
If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
I am an HP Employee