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04-08-2019 12:01 PM
Hello all, anyone know how to stop the latency of the mic input on the side, i plug my guitar into it and play along to mp3s and when i play im getting a short delay in anything happening ... very off putting i have tried uninstalling the idt i have tried using asio4all and realtec driversand its the same with all of them, iv just about had enough of it now so having to use my old asus lap top which is just fine. anyone know a cure ?
thanks if you can help.
04-09-2019 11:32 AM - edited 04-09-2019 11:37 AM
Thank you for posting your query on HP Support Community,
Let's try these steps here:
I would suggest you could try to run the test on the audio from F2 (Please remember to capture the failure ID for further assistance).
Hold the power button for at least five seconds to turn off the computer.
Turn on the computer and immediately press the F2 key repeatedly, about once every second.
The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
- Select Component tests.
- Please initiate a test on the Audio - The Audio Playback Test checks your system to make sure the audio device is functioning properly. During the test, a few music notes are played in sequence and then repeated. This test takes 1 minute to complete. Click Audio, then click Run once. Choose either the speakers or the headphones. When asked, enter the number of notes you heard.
If the test passes, as mentioned this could be a software or driver related issue. Let's try these steps here:
Now try to perform a Windows update:
1) In the search box, type and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue persists, I would suggest here is to uninstall the audio drivers from device manager:
Right-Click on start button> click device manager> expand sound video and game controllers>then select the sound drivers and right-click on it and uninstall the audio drivers.
Then check the box delete the software for this device.
Now restart the computer and then update the Bios, Chipset and Audio drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Please make sure you go through this support document - HP PCs - Resolve Microphone and Audio Line-in Problems (Windows 7)
Let me know how it goes for further assistance!
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I am an HP Employee
04-15-2019 04:25 PM
hi thanks for trying,
i did all that and all it did was wast another few hours of my time its still the same,
i think its a hardware issue i have tried everything and spent hours on it.
End result is HP is just crap for anything pro audio.
Note to others....
if you have this issue too dont wast time, chuck your hp in the bin where it belongs and buy an asus,
no more time wasted.
04-15-2019 06:28 PM
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