HP ENVY 1080P - speakers making hissing/crackling sound .

[TLMCMAH]

HP ENVY 1080P - speakers making  hissing/crackling sound just recently.

I've had the laptop for several years.

The sounds are intermittant and are mostly when audio is playing. 

Upon start up the sounds can also be heard, albeit for a short period. 

[Barachiel]

@TLMCMAH

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the speaker. I will be delighted to assist you here.

To confirm whether it's the speaker or the audio card, plug-in Headphones and see if the same issue appears there. If it doesn't then it indicates that there is an issue with the Speaker Hardware. 

I would Suggest you Contact HP for a hardware service, although, if the sound appears on the headphone as well, follow the below steps: 

Update drivers through Device Manager, instead of manually, if you haven't tried it before: 

a) Open the run command by pressing Windows key + R and type “devmgmt.msc” (without quotes) and hit Enter. 

b) Spot and expand the “Sound, video and game controllers”. 

c) Right click on the High Definition Audio Device driver and select “Disable”. When it prompts to choose an option, click OK. Close the Window, come back and try to re-enable it. Now check if the issue still appears. 

d). If it does, then right click on the High Definition Audio Device driver and select “Update Driver Software”. When it prompts to choose an option How do you want to search driver, then go with Search automatically for updated driver software 

If you have a driver available on your PC, then select Browse my computer for driver software, then select the appropriate location, where the driver located on your PC for updating it.  

(Ensure that PC is connected to the Internet while performing this step) 

e). Once this is done, restart the computer to check the problem fixed. If it doesn't fix the issue, then Right click on the same driver and select “Uninstall” then restart the system and let the system install the driver automatically on Start. Check and see if it resolve the issue. (Recommended step).

Keep me posted. 🙂

[TLMCMAH]

Looks like I'll need to have the speakers replaced. There was no noise from the headphones.

Thank you for your help. 

Greatly appre appreciated!

[Barachiel]

@TLMCMAH

Thanks for the response.

This look's like a hardware issue.

In this case, I'd request you to contact phone support team for further assistance. 🙂

1) Click on this link - http://www.hp.com/contacthp/ 

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

Fill the web-form and proceed further.

Feel free to reach out if need any other assistance.

Thanks,