HP ENVY 13-ay0504sa speakers are very crackle

[PAWEL4]

Hi few weeks ago I purchased HP envy x360 13-ay0504sa ,so as I mentioned above speakers began to crackle.

Laptop has bang & olufsen  speakers ,I was try every option offered by hp assistant and a problem is still there and now is even worse.

When I plug a headphones sound is very good, is it a possibility a speakers are faulty ?

[praveenbv]

Hi@PAWEL4, Welcome to the HP Support Community!

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[PAWEL4]

Not sure it happen after windows update, initially the left speaker started a crackle then a right one gone the same. Never made any hardware changes just update drivers after it happen.

Yes I have tried troubleshooting steps .Link to SoftPaq what you send to me is not working.

Product number 2S895EA#ABU

Regards

[praveenbv]

PAWEL4@we have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.