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12-20-2020 04:10 AM
Hi few weeks ago I purchased HP envy x360 13-ay0504sa ,so as I mentioned above speakers began to crackle.
Laptop has bang & olufsen speakers ,I was try every option offered by hp assistant and a problem is still there and now is even worse.
When I plug a headphones sound is very good, is it a possibility a speakers are faulty ?
01-05-2021 02:01 PM
Hi@PAWEL4, Welcome to the HP Support Community!
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
To resolve these issues, download and install the following SoftPaq to update the audio driver: https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107252.exe
Hope this helps! Keep me posted.
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Have a great day!
01-10-2021 06:58 AM
Not sure it happen after windows update, initially the left speaker started a crackle then a right one gone the same. Never made any hardware changes just update drivers after it happen.
Yes I have tried troubleshooting steps .Link to SoftPaq what you send to me is not working.
Product number 2S895EA#ABU
01-10-2021 11:22 PM
PAWEL4@we have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
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