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‎01-27-2021 09:16 AM

HP Recommended
Product: HP ENVY 13-ba0010ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I just bought the laptop and found that it doesn't show any microphone hardware under Settings-> Sound.

Couldn't find the Microphone driver as well.

 

Please suggest to fix the issue.

 

Thanks!!!

Umesh

1 REPLY 1

‎01-27-2021 11:57 AM

HP Recommended

@UmeshA 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                 https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112101.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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