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Aish_2718
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HP ENVY 13 speaker crackling while pausing/skipping audio

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HP ENVY 13-ba0xxx
Microsoft Windows 10 (64-bit)

Hey ,

It's just been a week since I got this laptop . But whenever I try to skip through a video(or audio) , etc , I hear a crackle .Sometimes , it also happens when I'm typing (not lightly). I have tried troubleshooting and updating the drivers , Could somebody please help me on this?

 

Thankyou

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The_Fossette
HP Support Agent
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@Aish_2718

 

I reviewed your post and I understand that you hear a crackling noise when you pause or skip a video.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the audio driver from the device manager and check download and install it from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run the audio troubleshooter and it will automatically find and fix audio issues.

 

Here is how it is done.

 

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Sedoy1
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I have the same problem on the HP ENVY x360 Convertible 15-ee0xxx and your suggested actions didn't help

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Aish_2718
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I tried uninstalling and installing the audio driver and ran the troubleshooter . But , the crackle is still there...

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The_Fossette
HP Support Agent
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@Aish_2718

 

I recommend you perform a recovery on the computer following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06162205

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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