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04-23-2020 11:17 AM
Product: ENVY 360
The speakers on in my HP ENVY 360 are not working properly. They make a crackling sound, sometimes the left side does not work at all, and they adjust the volume automatically. I have tried all the troubleshooting tips I have found on this forum and typed in with the virtual agent. None of the tips I was provided seem to help my issue. My laptop is out of warranty. Is there anything that I can do to fix this? The laptop is only a few years old and should not be doing this.
1 REPLY 1
04-27-2020 04:01 PM
Welcome to HP support community.
Update the Bios, chipset and audio driver using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
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