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HP Recommended
HP ENVY All in one 27 b2XX
Microsoft Windows 10 (64-bit)

Since i completed the windows update, I have no audio, tried to download drivers etc to no avail. I do the audio diagnostics in Windows and keeps saying just to restart.

Have unistalled. Device from device manager to install new driver and nothing, 

Killing me as kids home now and can't do any work on computer with no sound 

Help please, not majorly computer savvy, would have just returned the whole thing to curry's but they're close for this virus 

 

Thanks 

Any help very appreciated

1 REPLY 1
HP Recommended

@Sleepybrownzzz Welcome to HP Community!

 

I understand that you are facing an issue with the audio.

 

Do not worry. I will try to fix the issue.

 

Some of our computers were affected by this issue due to an update from Intel.  

  

HP and Intel are working together to provide a fix at the earliest.  

  

As a workaround, request you, open device manager, by doing a right-click on the Windows button/menu. 

  

Expand “Sound, Video and Game controllers” or under “other devices” in Device manager. 

To find the audio drivers installed on your computer. 

Right-click on the audio drivers listed there and uninstall the Intel high definition audio and Realtek audio drivers listed there. 

Delete the drivers if prompted during the uninstall process.  

Once done, click on View and select Devices by connection on the Device Manager.  

Expand ACPI x64 based PC. 

Expand PCI Express Root complex and right-click on Intel Smart Sound technology Audio controller and uninstall the device.  

Make sure to delete the driver if prompted during the uninstall process.  

Once done, click on Action and Scan for hardware changes twice in the device manager.  

Close device manager.  

Open Settings from the Windows menu. 

Click on Update and Security and check for updates to get the new audio driver for your computer.  

  

This should resolve the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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