cancel
Showing results for 
Search instead for 
Did you mean: 
Jyo2
New member
1 0 0 0
Message 1 of 14
43,197
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

HP ENVY 17 NoteBook PC
Microsoft Windows 10 (64-bit)

Hi,

MY HP laptop prompted for windows update, and after the update is done, topspeakers(inbuilt Beats speakers) stopped working. The sound is still audible from the bottom of the laptop, it feels like the sound is coming from far away. 

 

Can you help me to fix the speakers?

Thanks,

Jyo

13 REPLIES 13
Level 20
Level 20
110,599 100,776 15,749 24,215
Message 2 of 14
43,167
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

Hi:

 

If your model envy PC has the IDT audio chip, reinstall the W10 audio driver and restart the PC.

 

If your notebook's support page does not have W10 drivers, then use this one...

 

This package contains the driver that enables the IDT High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

6.10.6492.0 Jul 17, 2015

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71886.exe

neergstu
New member
1 1 0 1
Message 3 of 14
42,860
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

Thanks for the link finally working again.:smileyhappy:

Highlighted
Nixxi
New member
1 1 0 0
Message 4 of 14
38,906
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

Wow! You are a star! Spend the whole day trying to fix this. And trying to google answers. Nothing helped!! Just want to say thank you xxx
Reply
0 Kudos
Level 20
Level 20
110,599 100,776 15,749 24,215
Message 5 of 14
38,895
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

Anytime.

Reply
0 Kudos
DinoAl
New member
1 1 0 0
Message 6 of 14
7,613
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

I tried this solution and it worked, but it made the bottom speakers stop working. What should I do? I hope there is a way to get both sets working.

Reply
0 Kudos
PompD
New member
2 2 0 0
Message 7 of 14
2,505
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

I'm having the same issues with my sound.  Sound isn't coming through Envy built-in speakers OR my bluetooth speakers.  I've downloaded and tried installing the new drivers you've suggested but I get a message the driver isn't supported.  

Reply
0 Kudos
PompD
New member
2 2 0 0
Message 8 of 14
2,504
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

The message I'm getting is:

 

"The hardware detected is not supported by this IDT software package.  The install will be aborted."

Reply
0 Kudos
Edward_Ter
New member
3 3 0 0
Message 9 of 14
1,627
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

how do I know if I have an IDT audio chip?

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
5,109 5,101 321 373
Message 10 of 14
1,529
Flag Post
HP Recommended

Solved!

HP ENVY Beats Speakers not working

@Edward_Ter, Welcome to the HP Support Community!

 

To assist you better, what model HP PC are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation