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Edward_Ter
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Message 11 of 15
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HP ENVY Beats Speakers not working

Envy dv7

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HP Support Agent
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Message 12 of 15
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HP ENVY Beats Speakers not working

@Edward_Ter

 

Thank you for the response. However, there are several Envy dv7 PCs as you can see below.

It would be great if you provide the product number of the PC. Refer to this document to know how to find the Product Name or Product Number.

 

If you are using a HP ENVY dv7-7200, you may download the IDT High-Definition (HD) Audio Driver from here

You may check the product specification from here

 

Keep me posted for further assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Edward_Ter
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Message 13 of 15
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HP ENVY Beats Speakers not working

I have succsesfully found my product number

it is D1A28UA#ABA

Let me know if that helped...

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HP Support Agent
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Message 14 of 15
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HP ENVY Beats Speakers not working

@Edward_Ter

 

Thank you for the information. I see that this PC goes with Win 8/8.1 as default. If you have upgraded to Win 10 you may use 3rd party websites for the drivers at your own discretion.

 

The drivers available in HP Support site are only for Win 8.1. Click here to download the update. 

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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h102768
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Message 15 of 15
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HP ENVY Beats Speakers not working

I just wanted to say thank you!

 

I was really impressed with the sound quality of my HP Envy when I first got it and somewhere along the way the top speakers stopped working.

 

I was sure that the sound used to be better but as I don't listen to audio much on my laptop I  just put up with it and have done for years.

 

I just happened to google for audio drivers in a moment of boredom and found this thread. My speakers now work properly again and I can't believe that I put up with it for so long.

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