HP ENVY LOST AUDIO WHILE MUSIC WAS PLAYING AT NORMAL VOLUME

[windowgreen]

HP ENVY LOST AUDIO WHILE MUSIC WAS PLAYING AT NORMAL VOLUME.after the audio loss, I downloaded audio drivers(software and hardware from hp.com. then installed it before I turned the laptop off and restarted.  This action did not restore my audio. please help as I can't continue my online lecture without audio.

thanks.

[praveen196]

@windowgreen Welcome to HP Community!

I understand you have audio issues with your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes to your laptop?

Does the issue persist when you connect a headphone to your PC?

As you mentioned you have issues playing audio from your laptop.

I appriciate your efforts for trying out the steps before reaching out to us.

Try the steps recommended below.

Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High definition Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight IDT Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High definition Audio.
At the prompt to reboot, click Yes.

If the issue still persists try the steps recommended below.

Is the loudness equalization off? If not, please:
Right, click the speaker icon
select 'Playback Devices'. 
Highlight the default device
Click Properties
Click Enhancements tab
Next to 'Loudness Equalization' take out the check mark in the box.
Click Apply
Click OK

Also, uninstall the audio driver from device manager and update the driver and BIOS using the link below.

Link to update the audio drivers.

Also, update the BIOS using this link.

You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If the issue still persists after trying out the steps try installing the drivers using HP recovery manager.

Refer this article to know how to restore drivers using HP recovery manager.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!