12-29-2013 06:47 PM
I have had my HP ENVY dv6 for quite a while. And a while ago the internal mic stopped working. It won't pick up sound but the device manager says it's working fine. Can you please help me
01-09-2014 03:48 PM - last edited on 04-20-2016 11:28 AM by OscarFuentes
Hello Highvoltage166. Thank you for posting on the HP Forums. I understand your microphone is not working properly. To assist you properly, I require the following information:
1. The computer's model number. If you require assistance locating this information, please reference this website: http://support.hp.com/us-en/document/c00033108
2. The computer's operating system. If you require assistance locating this information, please reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
3. Have you installed any new hardware on this computer, before the issue appeared?
4. Have you installed any new software or drivers on this computer, before the issue appeared?
In the meantime, please apply the troubleshooting in this HP document, then provide the results (at the end of the document it asks you to review another document, as well, based on your operating system): http://support.hp.com/us-en/document/c01289551
Please respond as soon as possible. I look forward to your response.