HP ENVY x360 is making a crakling sound whenever I listen to music/video

[Lj_tang]

Hello,

I have an issue with my laptop and it is that whenever I'm listening to music or watching videos, a crackling sound comes out and volume goes loud and then very low, then normal and so it goes. I have no idea whether this is a hardware or software issue, but it is very annoying when trying to play anything. Note that when using headsets, this issue does not occur.

Kind regards,

Leonel

[asmita6658 · Accepted solution]

Hi @Lj_tang

Welcome to the HP Support Community. I'd be happy to assist you with the audio issue. 

Let's try these steps - 

Step 1 Run Audio troubleshooter -

1) In Windows, type "Find and fix audio" into Search, or right-click the speaker icon on the taskbar and select Troubleshoot sound problems.

2) Select Find and fix audio playback problems or Find and fix audio recording problems from the Search results.

Step 2 Re-install the Audio drivers -

1) In Windows, search for and open Device Manager.

2) Double-click Sound, video and game controllers.

3) Right click on the Audio drivers and click on uninstall.

4) Restart the computer.

Also, try updating the computer -

Step 3 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 4 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer. 

If the issue still persists, I'd suggest you try these steps - HP Notebook PCs - Advanced Sound Troubleshooting 

Hope this helps! Keep me posted. 

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