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HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

My HP Envy x360 audio speakers randomly go quiet and I hear a crackle; in addition, when I plug in headphones with a microphone, the listeners hear a broken audio and crackle when I speak. To remedy this, I purchased a USB microphone and headset and it by-passes the issue.  

3 REPLIES 3
HP Recommended

@PastorBill 

 

Before we can help, we need to know what EXACTLY is your HP Envy x360 ? Please use the following instructions to find out the model/product of your machine:


           https://support.hp.com/us-en/document/c03754824

                                         or

           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards

BH
***
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>
HP Recommended

Thank you:

HP ENVY x360 Convertible 15m-cn0xxx
Product number: 3VU72UA#ABA
HP Recommended

One last comment... I have an HP extended warranty on this computer. Purchased at Best Buy. If this issue requires repair, do I bring back to Geek Squad at Best Buy or do I contact HP Support directly? If HP, what is the correct service number?

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