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07-28-2020 02:09 PM
My HP Envy x360 audio speakers randomly go quiet and I hear a crackle; in addition, when I plug in headphones with a microphone, the listeners hear a broken audio and crackle when I speak. To remedy this, I purchased a USB microphone and headset and it by-passes the issue.
07-28-2020 02:24 PM
Before we can help, we need to know what EXACTLY is your HP Envy x360 ? Please use the following instructions to find out the model/product of your machine:
Please do NOT post its Serial number (s/n).
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07-29-2020 01:31 PM
One last comment... I have an HP extended warranty on this computer. Purchased at Best Buy. If this issue requires repair, do I bring back to Geek Squad at Best Buy or do I contact HP Support directly? If HP, what is the correct service number?
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