03-29-2011 05:04 AM
I have a HP Envy less than 6 months old. The audio has been suddently just stopped working after 10 minutes or so . It is extremely annoying. I have tried updatign the drives and no change. The comuter says the audio output is on but I cannot hear anything. I have tried usign a head phone, still no output. It is cutting conversationg, presentationg, extremely annoying.
Please sugges a solution. Do not want to send back my laptop for mothns.
05-05-2011 09:56 AM - last edited on 02-21-2017 11:30 AM by OscarFuentes
1. Please write your notebook product number (p/n).
2. Go to:
Control Panel -> Devices Manager -> Audio, Video and Games Controllers
and find there IDT audio card. Click on it with right button of your mouse and choose ' Properties '.
Select ' Driver ' tab and post here which driver version you see there.
10-21-2011 12:47 PM
I also have a similar audio problem. My HP Envy 2070nr is only one week old and I get no audio output through the main speakers only through my headphones. I updated the audio drivers which didn't solve the problem.
Product Number: LV046UA#ABA
IDT High Definition Audio CODEC - 6.10.6328.0
ATI High Definition Audio Device - 126.96.36.19906
Intel(R) Display Audio - 188.8.131.5274
Bluetooth Hands-free Audio - 184.108.40.20650
10-25-2011 03:02 AM
If I were you then I would return this model to the shop and ask them to exchange it for another of the same model, other Envy model or refund if they do not have any of this choices.
11-22-2013 10:28 PM
hi! my audio suddenly stopped working after i deleted some programs in the control panel. i tried to detect the problem but it says it cant be shown and im suggested to ask help online. maybe i deleted the program for the audio thing. how do i get it back?thanks
11-26-2013 09:18 AM - last edited on 04-20-2016 10:35 AM by OscarFuentes
I understand your sound is not working on your HP Envy. If you follow this link it will provide you with the drivers.
You could also use this document for sound issues.
Hope this helps.
I work on behalf of HP