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05-05-2020 10:53 AM
Product: HP Envy x360
Operating System: Microsoft Windows 10 (32-bit)
When using Zoom and speaking my microphone has really poor quality and has static. I can hear fine it is like this only when I speak. I ran the troubleshooting test through Zoom and Microsoft and it is still happening. Help, My Laptop is about 1 year old
4 REPLIES 4
05-05-2020 12:43 PM
I have similar problem. My HP EnvyX360 does the same thing. Machine has 6 month warranty left. Bought in 2018. Only due to Covid19 lockdown did I try to use Skype and Zoom.
Mike seems to be overmodulating and on test voice sounds life a Dalek from Dr Who. Buzzing, static on speech. Totally unsatisfactory. Is this the internal Mic, or the Realtec (R) Audio Driver.
I have googled this problem to no avail. Solutions range from changing registery settings, upgrade driver, replace driver but only if you are computer system literate, which I am not.
In any case the only suggestion that worked was to use a USB Headset. I bought one and it worked perfectly. Excellent if you are on your own, absolutely no use if there are more people listening in. They cannot hear the other person.
This appears not to be an isolated problem but one which is quite common.
I need a fix that someone who is not a computer expert can apply.
05-07-2020 03:34 AM
Got a reasonably cheap set from Currys in case it didn't work. £34.99 on line £5 for quick delivery.
LOGITECH - H340 USB Headset
Product code 077950.
This worked perfectly for me and great if you're flying solo. No use if there are more than you listening in to say a Quiz
set-up on Zoom or similar. Only the person with the headset can hear the other party so this is not a fix but a work-around.
The USB headset is plug and play so, in my case, when you plug into the USB port it is recognised and appropriate drivers loaded. Simple as that. (It takes over hardware and software from on-board mic)
This is not a new problem and I am ASTOUNDED that HP has not come up with a fix.
As I am socially isolated due to age and medical conditions I need the computer for Email and on-line shopping but rest assured, at the earliest oppertunity I will be taking it in to Currys Techies to have it fixed. No fix, new computer. Thank goodness I took an extended guarantee.
Good luck, stay safe and let me know how it goes.
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