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    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Author
Level 1
10 9 0 2
Message 21 of 36
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HP Recommended

Updating the system, reinstalling Zoom and checking for updates did not work.

Author
Level 1
10 9 0 2
Message 22 of 36
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HP Recommended

A system reset did not solve the problem. 

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Author
Level 1
10 9 0 2
Message 23 of 36
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Sadly, the new AMD drivers seemed to have done nothing in my case. 

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Author
Level 1
10 9 0 2
Message 24 of 36
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Took it to Best Buy. There is nothing wrong with the microphone hardware.  Troubleshooting is completely useless as it doesn't identify any problems.

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Author
Level 1
10 9 0 2
Message 25 of 36
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Are there any other particular steps for this driver update process? I installed them directly from the AMD site but Zoom keeps crashing. 

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Level 3
20 18 1 8
Message 26 of 36
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The only thing that seems to work is using the HP June 24th driver (although 1 person reported that also did not work for them).

 

The AMD drivers crash too.

 

I'm now a week crash free with daily heavy Zoom and Teams usage with the June 24th driver.

 

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New member
1 1 0 1
Message 27 of 36
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I have this same issue and it happens EVERY SINGLE time I am on a video call.  Is there a solution?

Level 3
20 20 0 15
Message 28 of 36
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HP Recommended

This worked for me - Buy a USB microphone (I bought the Yeti Nano) and use it.  Also, go to Device Manager,  "Sound, video and game controller", right click on AMD High Definition Audio, and select disable.

 

After doing this, no problems for a month.

 

Bluetooth microphone (airpods) might also work.

New member
1 1 0 1
Message 29 of 36
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HP Recommended

I have the same problem. Sometimes the sound goes quiet, sometimes I get a very loud noice (sounding like a sawtooth wave at around 46 Hz) that won't stop. Restarting/shutting down doesn't work as it will keep making the noice while shutting down, and the computer will just hang with a black screen and the noise continuing until I turn off the computer by holding down the power button for several seconds.

 

It happens both during Zoom meetings and during Discord chats (used for work as well as for gaming). Updating BIOS and drivers did not help. Sometimes it crashes once a week. Sometimes it may crash several times within a one hour.

 

I will try resetting the computer to factory settings, reinstalling Windows and all other software, but if that doesn't work, I will have to return the computer.

Level 3
20 20 0 15
Message 30 of 36
Flag Post
HP Recommended

This worked for me.

 

Use a USB microphone (I use a Yeti Nano). A bluetooth microphone (eg. airpods) might also work.

 

Also, go to Device Manager,  "Sound, video and game controller", right click on AMD High Definition Audio, and select disable.

 

After doing this, no problems for a month.

 

 

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