HP Envy x360 Ryzen 5 15' Microphone and speakers crash during Zoom or Messenger calls.

[Toaster1]

I did this and it did not fix the problem

[praveen196]

@Toaster1

I understand your concerns.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!

[Toaster1]

I downloaded and installed new drivers from AMD, see link below.  It seems to be working!

https://www.amd.com/en/support

[The_Fossette]

@Toaster1

Perfect, I am really glad to hear that!

Please post your results, as I will be looking forward to hearing from you.

Good day!

[Toaster1]

This morning (9/15) my Zoom call stopped working again with a message that "you microphone and speaker is not working."  I then ran HP Support, and it downloaded a large AMD update.  I wonder if that will fix it, I am testing it right now.

[praveen196]

@Toaster1

I understand your concerns.

I have a few troubleshooting steps we could try to fix the issue:  

• Step 1: Check the microphone hardware (do not skip any troubleshooting steps if you feel steps are repeating) 
• Step 2: Update the audio driver
• Step 3: Use the Troubleshooting tool
• Step 4: Configure the sound settings in Windows
• Click here: https://support.hp.com/in-en/document/c03421813 to complete the troubleshooting step.

Configuring and Using Zoom Rooms' at https://support.hp.com/us-en/document/c06386719

For general support: Go to 'Zoom Help Center' at https://support.zoom.us/hc/en-us

For technical support: Go to 'Zoom Video Communications Technical Support' at https://support.zoom.us/hc/en-us/articles/201362003

For email support: Send an email to support@zoom.us

Have a  nice day!!

[Carolyn4766]

Hello I have been facing the similar issue with my HP ENVYX360 when ever I open zoom it works for 75 mins and later flashes out crashes and mentions that there is no speaker set up or microphone set up and  close the app. This has happened more than 2 times and I am frustrated please help me out in this issue .

[Toaster1]

Hello, HP Support tool recently downloaded update AMD drivers which seems to have solved the problem for us.  If that doesn't work for you, you can try and download AMD drivers directly from amd.com/en/support.  Also make sure you have the latest version of Zoom, it does not seem to auto-update on my systems.  

[robsterinside]

A recovery did not help at all.

[robsterinside]

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