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06-25-2020 10:46 AM
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)
My speakers make a crackling noise when I play any sort of audio on them. The volume also randomly seems to fade in and out when I am playing something, meaning that it goes higher or lower. I am not sure if this is an issue where they need to be cleaned or what. It isn't something that is present when I am using headphones.
1 REPLY 1
06-29-2020 08:10 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please run an Audio Test from F2 Diagnostic and let me know if you hear the crackling noise during the Test
- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Audio
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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