I purchased this laptop and ever since I have had issues where the sound is randomly decreases and increases. Also I am sometimes getting crackling noises. I have tried all the ideas posted on the internet, e.g. remove and re install the sound drivers, and the laptop has just had a factory reset and re installed all of my programs. I am using Windows 10 Version 20H2.
AMD Ryzen 5 4500U with Radeon Graphics
AMD Audio Device & AMD High Definition Audio Device & Realtek High Definition Audio
Is anyone else having similar issues?. as this. I'm not sure if it's faulty hardware, bad sound drivers, or has it got anything to do with windows 10.
I would be helpful if anyone could help with this issue, as it's driving me crazy when i'm using my laptop to watch films, listen to music etc... and then the sound becomes so quite.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".