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04-22-2022 06:04 PM
I have an HP Laptop15-dw3 series with windows 10 (version 21H2) installed. Everything is working fine except when I connect the microphone.(Without headphone the laptop microphone is working 100% okay) The sound recorded is very dim and faint. I have to move the microphone very close to my mouth and almost shout to get a low voice/ audio recorded. Point to be mentioned is that this is at microphone boost level set to +30.0 dB (Sound > Microphone In > Microphone properties > Level > Microphone Boost) But if I do a microphone testing online using Google Chrome or attend any meeting using Web applications (like Google meet or Microsoft Team meeting on Chrome browser) the issue is not there. So I suspect the issue is related to the windows Driver.
Can someone please share with me a windows registry Hive where I can see the Microphone Boost or fix this issue via registry.
04-27-2022 12:33 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Have you checked the earphone on difefernt devices
This seems like a earphone compatibility issue, as you've confirmed internal mic is working correctly.
Try this work around:
- Go to Start
- Type Control Panel
- Select Sound
- In the “Sound” section, select your earphone device and righ click on it, click on the properities
- Under General options
- Click properities
- Under Audio properities
- Select update drivers
Hope this helps! Keep me posted for further assistance.
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