HP Notebook - 14-df0023cl Realtek HD audio driver not compatible with Windows 10 v2004

[tbone77002]

None of the realtek audio drivers available for HP Notebook - 14-df0023cl work with WIndows 10 v.2004. Please provide updated driver or workaround. Thanks.

[praveen196]

@tbone77002 Welcome to HP Community!

I understand that you are looking for the audio drivers.

Please click the below link to download the drivers.

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100620.exe

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[tbone77002]

Have tried that one...it's for Windows 10 vs 1909...not compatible with 2004. Read my post....Solution not accepted.

[praveen196]

@tbone77002

I understand your concerns.

Please perform the system reset.

Have a nice day!!

[tbone77002]

Bump...issue still unresolved

[praveen196]

@tbone77002

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!