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HP Notebook 15 internal mic and speakers not working

HP Recommended
Notebook 15
Microsoft Windows 10 (64-bit)

Notebook has spots for internal mic and speakers, mic by the webcam and speaker right above keyboard. Ran every troubleshooter and all tell me the issue is that there is no speaker/headphones/mic plugged in. Why cant I use my internal? Why do they not show up as inputs/outputs for sound? Id just like to use the mic and speakers that came in the computer, please help. Thanks in advance 🙂

HP Support Agent
HP Support Agent
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HP Recommended



I reviewed your post and I understand that the microphone and speakers are not working.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?

When was the last time the audio was working fine on the computer?


Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix audio issues.


Here is how it is done.


- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



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I am an HP Employee

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