• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-25-2020 08:10 PM

HP Recommended
Product: Notebook 15
Operating System: Microsoft Windows 10 (64-bit)

Notebook has spots for internal mic and speakers, mic by the webcam and speaker right above keyboard. Ran every troubleshooter and all tell me the issue is that there is no speaker/headphones/mic plugged in. Why cant I use my internal? Why do they not show up as inputs/outputs for sound? Id just like to use the mic and speakers that came in the computer, please help. Thanks in advance 🙂

1 REPLY 1

‎12-29-2020 12:24 PM

HP Recommended

@lxlymxrie

 

I reviewed your post and I understand that the microphone and speakers are not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

When was the last time the audio was working fine on the computer?

 

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix audio issues.

 

Here is how it is done.

 

- Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

 - Click on "Playing Audio".

 - Follow the on-screen instructions.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.